Plan and manage continuity, resilience and recovery
Overview
This standard is about planning and managing work to support continuity, resilience and recovery so that operations, services and projects can continue or resume when conditions change or disruption occurs. You determine the information you need, gather and analyse evidence and evaluate risks, dependencies and potential disruptions. You develop continuity plans, coordinate activities that strengthen resilience and support recovery when disruption occurs. You communicate clearly, promote inclusion and shared understanding and support colleagues to meet expectations. You monitor conditions, escalate concerns when required and adapt plans in response to change. You apply
relevant leadership, management and resilience-based theories and models to strengthen continuity, resilience and recovery.
This standard applies to managers and leaders at all levels across all sectors.
Performance criteria
You must be able to:
- Determine the information you need to plan and manage work that supports continuity, resilience and recovery to maintain reliable operations.
- Gather and analyse information from relevant sources to evaluate risks, dependencies and potential disruptions that may affect continuity, resilience and recovery.
- Communicate and adapt your communication and behaviour in ways that uphold dignity, inclusion and colleagues’ participation when discussing continuity, resilience and recovery expectations.
- Develop plans that support continuity of operations, services and projects to minimise disruption and maintain progress.
- Develop actions that strengthen resilience within your area of responsibility to reduce vulnerability and improve preparedness.
- Recommend actions that support recovery following disruption to restore operations safely and effectively.
- Coordinate activities that support continuity, resilience and recovery to ensure alignment and timely action.
- Monitor and respond to changes in the working environment that may affect continuity, resilience or recovery, taking proportionate action to maintain safety and progress.
- Escalate concerns that may affect continuity, resilience or recovery in line with organisational procedures to support timely resolution.
- Monitor behaviours that may affect continuity, resilience or recovery and respond in line with organisational procedures to maintain a positive working environment.
- Maintain accurate records that support continuity, resilience and recovery planning, decision-making and review.
- Review and adapt plans, activities and handovers in response to changing conditions, lessons learned or identified improvements.
- Apply relevant leadership, management and resilience-based theories and models to strengthen continuity, resilience and recovery.
- Reflect critically on your performance and behaviour to identify improvements in how you plan and manage continuity, resilience and recovery.
Knowledge and Understanding
You need to know and understand:
- The meaning and purpose of continuity, resilience and recovery in your area of responsibility.
- The factors that influence continuity, resilience and recovery and how they affect organisational outcomes.
- How to determine and gather the information needed to plan and manage continuity, resilience and recovery.
- How to analyse risks, dependencies and potential disruptions that may affect continuity, resilience and recovery.
- How to communicate in ways that support inclusion, dignity and shared understanding during continuity, resilience and recovery discussions.
- How to adapt your communication and behaviour to support colleagues’ participation in continuity, resilience and recovery planning.
- How to develop plans that support continuity of operations, services and projects.
- How to develop actions that strengthen resilience and improve preparedness.
- How to recommend actions that support recovery following disruption.
- How to coordinate activities that support continuity, resilience and recovery.
- How to monitor the working environment to identify changes that may affect continuity, resilience or recovery and when escalation is required.
- How to respond to disruption and concerns raised by colleagues in line with organisational procedures.
- How to recognise behaviours that may affect continuity, resilience and recovery and how to respond in line with organisational procedures.
- How to review and adapt plans, activities and handovers in response to changing conditions, lessons learned or identified improvements.
- How leadership, management and resilience-based theories and models can strengthen continuity, resilience and recovery, and how to reflect critically on your performance to identify opportunities for improvement.
Scope/range
Scope Performance
Scope Knowledge
Values
The following values underpin this standard. They are integrated throughout the performance criteria and knowledge and understanding requirements and inform how individuals approach their work, make decisions and interact with others.
- Integrity - acting consistently with organisational values when planning for continuity and resilience.
- Responsibility - taking ownership of continuity, resilience and recovery within your area of responsibility.
- Openness - sharing information to support preparedness and recovery.
- Inclusion - valuing diverse perspectives when planning for disruption.
- Respect - treating colleagues with dignity during disruption or recovery.
- Stewardship - protecting people, resources and organisational outcomes.
Behaviours
The following behaviours underpin this standard. They are integrated throughout the performance criteria and knowledge and understanding requirements and inform how individuals approach their work, make decisions and interact with others.
- Act with integrity, aligning continuity, resilience and recovery planning with organisational values.
- Be inclusive, valuing diverse perspectives in continuity and resilience planning.
- Act with respect, treating colleagues with dignity during disruption or recovery.
- Communicate openly, supporting clarity and shared understanding.
- Collaborate effectively, enabling colleagues to contribute meaningfully to continuity, resilience and recovery.
- Take accountability for owning your role in continuity, resilience and recovery.
- Consider wellbeing, recognising how disruption, recovery and resilience activities affect colleagues’ workload, participation and engagement.