Manage stakeholder relationships and coordination

This standard is about managing stakeholder relationships and coordinating activities to support the delivery of operations, services and projects. You identify relevant stakeholders, gather and analyse information and coordinate activities in ways that support shared priorities, expectations and outcomes. You communicate clearly, promote inclusion and dignity and support stakeholders to work together effectively. You monitor progress, assess operational challenges, business goals and changes in conditions and respond or escalate concerns when required. You apply relevant leadership, management and stakeholder-engagement theories to strengthen collaboration and coordination over time. 

This standard applies to managers and leaders at all levels across all sectors.

1. Identify relevant stakeholders and determine the information needed to coordinate activities effectively and support shared priorities and outcomes. 
2. Gather and analyse information from relevant sources to understand dependencies, risks, opportunities and stakeholder expectations. 
3. Communicate and adapt your communication and behaviour in ways that uphold dignity, inclusion and stakeholder participation when discussing activities, priorities and expectations. 
4. Align activities across stakeholders to support coordinated delivery and minimise duplication or conflict. 
5. Evaluate dependencies that may affect coordination and take proportionate action to maintain progress. 
6. Evaluate risks that may affect coordination across stakeholders to support safe and reliable delivery. 
7. Monitor progress to assess operations, challenges, business goals and changes in conditions that may affect coordination. 
8. Respond constructively to concerns raised by stakeholders in line with organisational procedures to maintain trust and momentum. 
9. Monitor behaviours that may affect coordination and respond in line with organisational procedures to maintain a positive working environment. 
10. Escalate concerns that may affect delivery in line with organisational procedures to support timely resolution. 
11. Provide information and guidance that supports stakeholders in coordinating their activities effectively. 
12. Review and adapt coordination activities and processes in response to changing conditions, stakeholder feedback or identified improvements. 
13. Apply relevant leadership, management and stakeholder-engagement theories to strengthen coordination and collaboration. 
14. Reflect critically on your performance and behaviour to identify improvements in how you manage stakeholder relationships and coordination.

1. The meaning and purpose of managing stakeholder relationships and coordination in your area of responsibility. 
2. The factors that influence coordination across stakeholders and how coordination affects performance, engagement and organisational outcomes. 
3. How to determine and gather the information needed to coordinate activities from relevant sources. 
4. How to analyse information to evaluate dependencies, risks, opportunities and stakeholder expectations. 
5. How to communicate in ways that support inclusion, dignity and shared understanding during stakeholder discussions. 
6. How to adapt your communication and behaviour to support stakeholder participation. 
7. How to align activities across stakeholders to support coordinated delivery and minimise duplication or conflict. 
8. How to evaluate dependencies and risks that may affect coordination and take proportionate action. 
9. How changes in the working environment influence coordination and when escalation is required. 
10. How to respond constructively to concerns raised by stakeholders in line with organisational procedures. 
11. How to recognise behaviours that may affect coordination and how to respond in line with organisational procedures. 
12. How to review and adapt coordination activities and processes in response to changing conditions or stakeholder feedback. 
13. How to provide information and guidance that supports stakeholders in coordinating their activities effectively. 
14. How leadership, management and stakeholder-engagement theories and models can strengthen coordination and collaboration. 
15. How to reflect critically on your performance and behaviour to identify opportunities for improvement.

The following values underpin this standard. They are integrated throughout the performance criteria and knowledge and understanding requirements and inform how individuals approach their work, make decisions and interact with others.

• Integrity - acting consistently with organisational values when coordinating activities.
• Openness - sharing information to support shared understanding across stakeholders.
• Inclusion - valuing diverse perspectives when coordinating activities.
• Respect - treating all stakeholders with dignity.
• Responsibility - taking ownership of the activities you coordinate.
• Collaboration - promoting cooperation across teams and organisations.

The following behaviours underpin this standard. They are integrated throughout the performance criteria and knowledge and understanding requirements and inform how individuals approach their work, make decisions and interact with others.

• Act with integrity, aligning stakeholder coordination with organisational values.
• Be inclusive, valuing diverse perspectives in stakeholder discussions.
• Act with respect, treating stakeholders with dignity and supporting constructive working relationships.
• Communicate openly, supporting clarity and shared understanding.
• Collaborate effectively, enabling stakeholders to work together to support shared outcomes.
• Take accountability for owning your role in stakeholder coordination.
• Consider wellbeing, recognising how coordination activities affect stakeholders’ workload, participation and engagement