Maintain compliant working practices

This standard is about maintaining compliant working practices that meet internal policies, regulatory requirements and recognised quality standards. You determine the information you need, gather and analyse evidence and apply procedures and controls to maintain compliance. You keep accurate records, coordinate handovers and communicate in ways that promote inclusion and shared understanding. You monitor the working environment, respond to changes, escalate issues when 
required and support colleagues to understand their role in maintaining compliant working practices. You apply relevant leadership, management and compliance theories and models to strengthen organisational compliance. 

This standard applies to managers and leaders at all levels across all sectors.

1. Determine, gather and analyse the information you need to assess compliance with internal policies, regulatory requirements and recognised quality standards to support informed decisions. 
2. Assess compliance risks that may affect operations, services or projects to support safe, lawful and reliable working practices. 
3. Communicate and adapt your communication and behaviour in ways that uphold dignity, inclusion and colleagues’ participation when discussing compliance requirements and controls. 
4. Apply procedures and controls that maintain compliant working practices and support consistent, reliable and lawful operations. 
5. Maintain accurate records that demonstrate compliance and support monitoring, reporting and audit requirements. 
6. Coordinate handovers that support continuity, clarity and shared understanding of compliance requirements. 
7. Monitor the working environment to identify changes that may affect compliance and take proportionate action to maintain safe and lawful operations. 
8. Develop actions that support the improvement and strengthening of compliant working practices. 
9. Respond and escalate constructively to concerns raised by colleagues about compliance issues in line with organisational procedures to maintain safety, legality and trust. 
10. Monitor behaviours that may affect compliance and respond in line with organisational procedures to maintain a positive and accountable working environment. 
11. Provide information and guidance that supports colleagues to understand and maintain compliant working practices. 
12. Review and adapt procedures, controls and handovers in response to changing conditions, regulatory updates or identified improvements. 
13. Apply relevant leadership, management and compliance theories and models to strengthen compliant working practices. 
14. Reflect critically on your performance and behaviour to identify improvements in how you maintain compliant working practices.

1. The meaning and purpose of compliant working practices in your area of responsibility. 
2. The internal policies, regulatory requirements and recognised quality standards (e.g., ISO, BSI, IIP) that apply to your work. 
3. The factors that influence compliance and how compliant working practices affect performance, engagement and organisational outcomes. 
4. How to determine, gather and analyse the information needed to assess compliance. 
5. How to communicate in ways that support inclusion, dignity and shared understanding during compliance discussions. 
6. How to adapt your communication and behaviour to support colleagues’ participation in compliance practices. 
7. The procedures and controls that support compliant working practices and reliable, lawful operations. 
8. How to maintain accurate records that demonstrate compliance and support monitoring, reporting and audit requirements. 
9. How to coordinate handovers that support continuity, clarity and shared understanding of compliance requirements. 
10. How to monitor the working environment to identify changes that may affect compliance and take proportionate action. 
11. How to develop actions that support the improvement and strengthening of compliant working practices. 
12. How to review and adapt procedures, controls and handovers in response to changing conditions or regulatory updates. 
13. How changes in the working environment influence compliance and when escalation is required. 
14. How to respond and escalate concerns about compliance in line with organisational procedures, and how to recognise behaviours that may affect compliance. 
15. How leadership, management and compliance theories and models can strengthen compliant working practices, and how to reflect critically on your performance to identify opportunities for improvement.

The following values underpin this standard. They are integrated throughout the performance criteria and knowledge and understanding requirements and inform how individuals approach their work, make decisions and interact with others.

• Integrity - acting consistently with organisational values when applying policies and requirements.
• Responsibility - taking ownership of the systems of work you oversee.
• Openness - sharing information to support compliance and escalation.
• Inclusion - valuing diverse perspectives when reviewing systems of work.
• Respect - treating colleagues with dignity when discussing compliance.
• Stewardship - protecting people, resources and organisational outcomes through compliant systems of work.

The following behaviours underpin this standard. They are integrated throughout the performance criteria and knowledge and understanding requirements and inform how individuals approach their work, make decisions and interact with others.

• Act with integrity, aligning your actions with organisational values and compliance requirements.
• Be inclusive, valuing diverse perspectives in compliance discussions.
• Act with respect, treating colleagues with dignity and supporting psychological safety.
• Communicate openly, supporting clarity and shared understanding.
• Encourage participation, enabling colleagues to contribute meaningfully to compliance practices.
• Take accountability for owning your role in maintaining compliant working practices.
• Consider wellbeing, recognising how compliance practices affect colleagues’ workload, participation and engagement.