Share information accurately

This standard is about sharing accurate, timely and accessible information with colleagues and stakeholders. You determine what information is required, when it is needed and who needs to receive it, including where professional or regulatory requirements apply. You communicate information clearly, inclusively and accurately across digital, in‑person, verbal and non‑verbal environments, ensuring it is current, reliable and aligned with organisational values and standards of practice. You reduce barriers to access, check understanding and maintain confidentiality and data‑protection requirements. You take responsibility for the quality, clarity and impact of the information you share. 

This standard applies to managers and leaders at all levels across all sectors.

1. Clarify the information colleagues and stakeholders require to support their work and decision‑making.
2. Determine when information is needed to support timely action, organisational priorities and relevant professional requirements.
3. Identify who needs to receive information to support effective working and collaboration.
4. Check that information is accurate, current and complete before sharing it to support reliable decision-making.
5. Share information in line with organisational values, standards of practice, policies and procedures to support consistency and trust.
6. Select methods and formats that support accurate, timely and accessible information sharing across relevant environments.
7. Use clear and precise language to support understanding of the information shared.
8. Explain jargon, technical terms and abbreviations to reduce barriers to understanding.
9. Share information in formats that support accessibility, usability and appropriate record-keeping.
10. Check that colleagues and stakeholders have received and understood the information you share to support shared understanding.
11. Interpret verbal and non‑verbal cues to assess how information is being received and understood.
12. Respond to feedback to improve the accuracy, timeliness, clarity and accessibility of the information shared.
13. Reduce barriers that may prevent colleagues and stakeholders from accessing, using or acting on information.
14. Share information promptly to support timely action and decision‑making.
15. Maintain confidentiality and data‑protection requirements, using professional judgement to balance confidentiality with duty of care.
16. Seek and use objective, specific feedback to strengthen the timeliness, accuracy and accessibility of the information you share.

1. The importance of sharing timely, accurate and accessible information to support effective working and decision‑making.
2. Factors that influence what information colleagues and stakeholders require and when they need it, including professional or regulatory expectations.
3. Principles of accuracy, currency, completeness and reliability when preparing information to be shared.
4. How to select communication methods that support accessibility across digital, in‑person, verbal and non‑verbal environments.
5. How to adapt information and formats to meet diverse communication and accessibility needs, including neurodivergent differences.
6. How to explain jargon, technical terms and abbreviations to reduce barriers to understanding.
7. How to check understanding in ways that support inclusion and psychological safety.
8. How to interpret verbal and non‑verbal cues to assess how information is received and understood.
9. How to gather, interpret and use feedback to improve the timeliness, accuracy and accessibility of information.
10. The organisational and regulatory standards of practice, policies and procedures relevant to sharing information.
11. Principles of confidentiality, data protection and professional judgement, including how to balance confidentiality with duty of care.
12. Factors that create barriers to accessing or understanding information and how to reduce them.
13. How to use digital tools to support accessible and inclusive information sharing.
14. Principles of clear, concise communication that support understanding and informed action.
15. Relevant theories and models that inform information sharing, accessibility, communication and organisational culture.

The following values underpin this standard. They are integrated throughout the performance criteria and knowledge and understanding requirements and inform how individuals approach their work, make decisions and interact with others.

• Integrity - sharing information honestly, transparently and in line with organisational values.
• Accuracy - ensuring information is correct, current and reliable.
• Inclusion - making information accessible to all colleagues and stakeholders.
• Respect - considering the needs, preferences and circumstances of others.
• Responsibility - taking ownership of the quality and impact of the information you share.
• Clarity - communicating information in ways that support understanding and informed action.

The following behaviours underpin this standard. They are integrated throughout the performance criteria and knowledge and understanding requirements and inform how individuals approach their work, make decisions and interact with others.

• Communicate openly, sharing information transparently.
• Act with accuracy, ensuring information is correct and reliable.
• Show inclusion, making information accessible to all colleagues and stakeholders.
• Respond with curiosity, seeking to understand how others interpret information.
• Reflect regularly, using insight to improve how you share information.
• Take accountability for owning the quality and impact of the information you share.
• Practise self‑care, maintaining habits that support balanced and effective information sharing.