Manage your self‑awareness and resilience

This standard is about managing your self-awareness, emotional regulation and resilience to sustain effective leadership. You evaluate how your behaviour, decisions and emotional responses influence colleagues, stakeholders and organisational outcomes. You regulate your emotions to maintain professionalism, adapt constructively to pressure and change and apply strategies that support 
resilience and wellbeing. You seek feedback, identify personal triggers and take responsibility for strengthening your emotional capability over time. 

This standard applies to managers and leaders at all levels across all sectors.

1. Evaluate your emotional responses and behaviour to understand how they influence colleagues, stakeholders and organisational outcomes.
2. Use reflective practice and feedback to strengthen your self-awareness and emotional insight.
3. Identify your strengths, limitations and patterns of behaviour to inform your personal development.
4. Identify internal and external triggers that influence your emotional responses to support effective self-management.
5. Regulate your emotions to maintain professionalism and effective decision-making in challenging or high-pressure situations.
6. Adapt your behaviour and emotional regulation in response to feedback and changing expectations to strengthen performance and relationships.
7. Assess early indicators of pressure or stress that may affect your wellbeing and performance to take timely and proportionate action.
8. Apply strategies that support emotional balance, stress management and sustained performance.
9. Seek objective, specific feedback to strengthen your emotional awareness and resilience.
10. Take action to strengthen your resilience and emotional capability over time.
11. Use organisational resources to support your wellbeing and resilience to sustain effective performance.
12. Maintain professional boundaries to support emotional balance, clarity and effective decision-making.
13. Respond constructively to change to maintain stability, focus and emotional balance.
14. Request specialist support when issues exceed your expertise, in line with organisational procedures, to ensure safe and effective practice.
15. Reflect critically on your behaviour and emotional responses to identify specific changes that will strengthen your self-awareness, emotional regulation and resilience in your leadership role.

1. The meaning and purpose of self-awareness, emotional regulation and resilience in leadership.
2. How emotions influence behaviour, decision-making, relationships and organisational outcomes.
3. The principles and strategies of emotional regulation.
4. The internal and external factors that influence emotional responses in the workplace.
5. The meaning of resilience and how it supports sustained performance.
6. Techniques for managing pressure, stress and competing demands.
7. How to use reflective practice to strengthen self-awareness and emotional insight.
8. How to assess personal strengths, limitations and behavioural patterns.
9. How to gather, interpret and use feedback to improve behaviour, performance and resilience.
10. How to identify emotional triggers and patterns of response.
11. How to adapt behaviour and emotional regulation in response to feedback and change.
12. How to identify early indicators of reduced wellbeing and take appropriate action.
13. The importance of maintaining professional boundaries to support emotional balance and effective decision-making.
14. The organisational standards, procedures and support resources relevant to wellbeing, conduct and safe practice.
15. Relevant leadership, psychological and resilience-building theories and models that inform emotional regulation, self-awareness and resilience.

The following values underpin this standard. They are integrated throughout the performance criteria and knowledge and understanding requirements and inform how individuals approach their work, make decisions and interact with others.

• Integrity - acting honestly and consistently with organisational values.
• Respect - value the dignity, experiences and perspectives of others.
• Openness - being transparent in your communication and receptive to feedback.
• Responsibility - taking ownership of your behaviour, emotions and decisions.
• Compassion - recognising the experiences and needs of yourself and others, and responding with empathy, care and understanding.
• Balance - valuing wellbeing and sustainable performance.

The following behaviours underpin this standard. They are integrated throughout the performance criteria and knowledge and understanding requirements and inform how individuals approach their work, make decisions and interact with others.

• Act with self-awareness, reflecting on how your behaviour and emotions affect others.
• Demonstrate composure, regulating your emotions in challenging situations.
• Show resilience, sustaining performance during pressure and change.
• Respond with empathy, considering the emotions and experiences of others.
• Communicate openly, sharing information transparently and listening actively.
• Take accountability for owning your decisions and learning from your actions.
• Practise self-care, using strategies that support emotional balance and wellbeing.